1(888) 905-9970
Call Now! 1(888) 905-9970

Read what people are saying
about Precision Garage Door

Precision Garage Door of Westchester County
has received 5 reviews, averaging 1.00 Stars:
Review:

Thieves!!!!!! Stay away from this company
Vincent Grecko
A Response from: Doug

hello Vincent... I'm not quite sure what warrants the comment "Thieves"? You had requested to have a motor replaced. Our technician came to your residence on 10/14 and determined that your garage is to far from the house and would not pick up the gateway signal. And to quote your feedback on 10/14, "Your tech was honest and told me what I wanted would not work!" We have a $69 service fee to come out to a residence, of which you were charged. On 10/15 I left a message with you advising that we were unable to perform service (but just able to give some HONEST advice) and would be refunding you the $69 service fee!! Does this warrant the comment "Thieves"?? regards, Bob Reynics Precision Door Service

Leonardo R Service Provided:
Garage Door Opener Install
Residential Technician:
Review:

I give you FIVE stars. My Genie garage door opener stopped operating completely. I called on Monday requesting a service call. Your technician was at my house today, Tuesday at the appointed time, diagnosed the problem, installed a new part, reprogrammed my remote control, and was done in one hour! The technician was extremely polite and friendly and totally professional! It was a pleasure doing business with you.
Susan Kim
Service Provided:
Garage Door Opener Repair
Product:
Remotes / Keypad
Review:

Only one star, because the work was done in a timely manner, but the door doesn't work! I left it open while I was painting, & at the end of the evening I tried to close it many times! I then called both the technician & the offices, which told me that I had an appt. for Wed. between 12 & 4. NO ONE CAME! What good is a warranty if you don't stand behind it????
Cynthia Ferraro
A Response from: Doug

Dear Cynthia, I discussed this call with my service manager in Westchester and we did come out on Wednesday June 5th as promised and realigned the safety eyes. It appeared they had been hit out of place perhaps by a garbage can that we saw next to the safety eye. We repaired and realigned the eye and did not charge you, even though we do not consider this a warranty issue. Going forward please ensure that you do not hit the eyes as they are very sensitive.

Service Provided:
Garage Door Opener Install
Product:
Remotes / Keypad
Review:

review by Customer in County. Please check <a href=\\\\\\\"\\\\\\\" target=\\\\\\\"_blank\\\\\\\"></a> for actual review.
Customer Name
Brian  S Service Provided:
Garage Door Repair
Manager:
Review:

Ben was excellent and competent with a very pleasant demeanor. However, your Yellow Pages ads were very misleading. The information indicates you carry "All major Brands" and "Lifetime Warranty." Neither of these are true, which is the reason I would not recommend Precision. I research products I wish to purchase and feel disappointed and mislead, particularly as a BBB business member. No stars.
Michael/ charles Aluko
A Response from: Doug

Ruth, Thank you for taking my phone call. To review the discussion we had today. We do service all major brands but when my technician inspected your existing 18 year old Craftsman Motor we found that first it was inoperable due to a short circuit. Additionally, it was 18 years old, near the end if not past it's expected life cycle. We also noted that it was not UL325 compliant as it had no safety eyes. To repair this motor would have been throwing good money after bad. That is why my technician Ben recommended replacement. As for the Warranty, we will give lifetime warranties on garage door repairs and not motors. However, I have extended the manufacturer warranty to you from their standard to a lifetime warranty guaranteed by Precision Door. Once again thank you for taking my phone call, it is important for me and my company to receive comments, both good and bad. It will enable me to improve my company and staff as well as ensure our longevity.

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener