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about Precision Garage Door

Precision Garage Door of Westchester County
has received 3 reviews, averaging 2.00 Stars:

Comments:

The torsion spring on my door makes loud banging sounds when opening the door. The technician lifted the door half way and determined it was properly balanced and mentioned the noise was normal. That said, the noise on my second door is far less and several of my neighbors (who have torsion spring setups) don't have the noise issue. The technician sprayed oil on the rollers and torsion spring and did the best he could but still don't feel the issue was resolved.

- Robert Malvino

A Response from: Doug

Dear Robert, Thank you for your review. It is helpful to know what occurred at your home. It sounds like this problem was not resolved and we need to send another technician to your home if the problem is still occurring. Please contact our office at 888-616-9021 if indeed the lubrication did not resolve your problem. We will not charge you an additional service call

Leonardo R Service Provided:

Garage Door Repair


Product:

Springs


Residential Technician: Leonardo R
Comments:

Good impressions first. I appreciated Rick coming out to program the remote clickers and install a new keypad despite heavy snow. He worked very hard to troubleshoot and come up with the quickest and cheapest solution possible. Now that bad part, Rick installed an LM365 and 877 keypad. The prices that we paid on these were outrageous though. We were charged $150 and $90 for these parts. I checked online and these were available for less than $30 each. Your pricing seems outrageous. We paid 4x the actual price! In summary, exceptional service from Rick. But the pricing of your parts needs to improve if you want to get our repeat business.

- Avneesh Saxena

Rick Co Service Provided:

Garage Door Opener Repair


Product:

Remotes / Keypad


Residential Technician: Rick Co
Comments:

First, Doug I am impressed that you would ask for a review. But I can only give you two stars. I was charged $219 for the LM circuit board. I have since checked around and I should have been charged $100. I called Overhead door and Raynor to verify this. Now I know that Overhead door charges $100 for a service call so they quoted me $200 total. Do you have an explanation why I paid more than double?

- Steven Marcus

A Response from: Doug

Steve, I'm sorry you are disappointed. Thats the last thing we want from our customers. Our prices are designed to be competitive but are not always the lowest. I hope you can see the value we provided by the quality of our work and more importantly the quality of our employees. Everyone of them are drug and background tested regularly. I know that is not the case with most of the companies in the industry. That being said... if you want us to come back and remove the circuit board call us. Best wishes Doug

Service Provided:

Garage Door Opener Repair


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Mount Kisco Area

(914) 752-2667

(914) 752-2667
White Plains Area

(914) 368-2345

(914) 368-2345
Tarrytown Area

(914) 368-2345

(914) 368-2345
New Rochelle Area

(914) 380-4643

(914) 380-4643
Bronxville Area

(914) 380-4643

(914) 380-4643
Harrison Area

(914) 873-1670

(914) 873-1670
Rye Area

(914) 873-1670

(914) 873-1670
Yonkers Area

(914) 380-4643

(914) 380-4643
Precision Door Service
Office: (914) 610-4228
628 Waverly Ave
Unit C

Mamaroneck, NY 10543

Licenses

Westchester County Home Improvement License
#WC-24193-H11
Putnam County License
#PC7348