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Precision Garage Door of Westchester County
about Precision Garage Door
has received 8 reviews, averaging 1.00 Stars:
White Plains, NY
The woman I spoke to on the phone last week, said that not only could you install an opener unit that I had already purchased. But also, she quoted me $350 to do the job. But then Robert shows up at my house and tells me that I would need to buy one of your units. After talking to the home office, he comes back and says that he can install my unit after all but then I need to purchase a new $200 rail. This is wholly unacceptable. And purchased product below doesn't list the $200 rail so I can going to select something else to show that I did indeed buy supplies from you. $590 later, I am utterly dissatisfied.
- Rene Bergeron
Good Afternoon Rene, We appreciate you having us out to your property to try and assist with your garage today, however we are disappointed to hear that you were dissatisfied with the experience. We pride ourselves on creating a positive customer experience, so someone from our management team will be reaching out to you to get some more information regarding todays appointment and see what we can do to help rectify this situation. If you have any questions please don't hesitate to reach out.
Rip off company. Technician comes in and tells you why you need to replace everything, including a functioning motor. The estimate came to $2,350. I had another company do the necessary work for $433.
- Norman Block
Hi Mr. Block, we appreciate you having us out to your property to assess the work needed on your garage door. We are disappointed to learn you did not feel the work was warranted. Our philosophy is to always try and provide options for long term solutions while keeping the customers best interests in mind. We take pride in fixing things right the first time and using the highest quality parts in the industry. Thank you for taking the time to speak with us yesterday and explain your situation. Should you have any questions or need anything in the future please let us know.
Service Technician Team : Joshua G
Very disappointed as called to schedule a new door and specifically asked if could do the type of swing out door - was told yes definitely but when technician got here he said they don’t do that. Wasted everyone’s time and 1/2 day work for bad information by person answering phone. Very disappointing experience.
- Todd M....
Door Designers: Michael G
New Rochelle, NY
Thieves!!!!!! Stay away from this company
- Vincent Grecko
hello Vincent... I'm not quite sure what warrants the comment "Thieves"? You had requested to have a motor replaced. Our technician came to your residence on 10/14 and determined that your garage is to far from the house and would not pick up the gateway signal. And to quote your feedback on 10/14, "Your tech was honest and told me what I wanted would not work!" We have a $69 service fee to come out to a residence, of which you were charged. On 10/15 I left a message with you advising that we were unable to perform service (but just able to give some HONEST advice) and would be refunding you the $69 service fee!! Does this warrant the comment "Thieves"?? regards, Bob Reynics Precision Door Service
Location Leader: Leonardo R
I give you FIVE stars. My Genie garage door opener stopped operating completely. I called on Monday requesting a service call. Your technician was at my house today, Tuesday at the appointed time, diagnosed the problem, installed a new part, reprogrammed my remote control, and was done in one hour! The technician was extremely polite and friendly and totally professional! It was a pleasure doing business with you.
- Susan Kim
Mount Kisco, NY
Only one star, because the work was done in a timely manner, but the door doesn't work! I left it open while I was painting, & at the end of the evening I tried to close it many times! I then called both the technician & the offices, which told me that I had an appt. for Wed. between 12 & 4. NO ONE CAME! What good is a warranty if you don't stand behind it????
- Cynthia Ferraro
Dear Cynthia, I discussed this call with my service manager in Westchester and we did come out on Wednesday June 5th as promised and realigned the safety eyes. It appeared they had been hit out of place perhaps by a garbage can that we saw next to the safety eye. We repaired and realigned the eye and did not charge you, even though we do not consider this a warranty issue. Going forward please ensure that you do not hit the eyes as they are very sensitive.
Mount Kisco, NY
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- Customer Name
White Plains, NY
Ben was excellent and competent with a very pleasant demeanor. However, your Yellow Pages ads were very misleading. The information indicates you carry "All major Brands" and "Lifetime Warranty." Neither of these are true, which is the reason I would not recommend Precision. I research products I wish to purchase and feel disappointed and mislead, particularly as a BBB business member. No stars.
- Michael/ charles Aluko
Ruth, Thank you for taking my phone call. To review the discussion we had today. We do service all major brands but when my technician inspected your existing 18 year old Craftsman Motor we found that first it was inoperable due to a short circuit. Additionally, it was 18 years old, near the end if not past it's expected life cycle. We also noted that it was not UL325 compliant as it had no safety eyes. To repair this motor would have been throwing good money after bad. That is why my technician Ben recommended replacement. As for the Warranty, we will give lifetime warranties on garage door repairs and not motors. However, I have extended the manufacturer warranty to you from their standard to a lifetime warranty guaranteed by Precision Door. Once again thank you for taking my phone call, it is important for me and my company to receive comments, both good and bad. It will enable me to improve my company and staff as well as ensure our longevity.