Garage Door Repair in Westchester
Precision Garage Door
Same-day garage door repair in Westchester, with 24/7 live phone support, openers, new garage door installation & emergency service. We Fix Garage Doors Right ®.
Serving Westchester County
Proudly serving the Westchester community with same day service.
Recent 1-Star Reviews from Westchester County
Domenic Zagaroli
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I was forced to use Precision for a repair since they installed a door opener 2 years ago. They are very pricy as compared to other door companies. $299 for a break in fee and $800 for a new motor. Big rip off company!!!
Service Technician Team: Gafur A
Service: Garage Door Repair
John Kivney
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Never followed up on initial consultation or assessment. Spoke to several people that said someone would get back to me, but got nothing. Not sure what happened? Must not want my business.
Service: Install Garage Doors
Rene Bergeron
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
The woman I spoke to on the phone last week, said that not only could you install an opener unit that I had already purchased. But also, she quoted me $350 to do the job. But then Robert shows up at my house and tells me that I would need to buy one of your units. After talking to the home office, he comes back and says that he can install my unit after all but then I need to purchase a new $200 rail. This is wholly unacceptable. And purchased product below doesn't list the $200 rail so I can going to select something else to show that I did indeed buy supplies from you. $590 later, I am utterly dissatisfied.
Good Afternoon Rene, We appreciate you having us out to your property to try and assist with your garage today, however we are disappointed to hear that you were dissatisfied with the experience. We pride ourselves on creating a positive customer experience, so someone from our management team will be reaching out to you to get some more information regarding todays appointment and see what we can do to help rectify this situation. If you have any questions please don't hesitate to reach out.
Service: Garage Door Opener Install
Product: Rollers
Norman Block
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Rip off company. Technician comes in and tells you why you need to replace everything, including a functioning motor. The estimate came to $2,350. I had another company do the necessary work for $433.
Hi Mr. Block, we appreciate you having us out to your property to assess the work needed on your garage door. We are disappointed to learn you did not feel the work was warranted. Our philosophy is to always try and provide options for long term solutions while keeping the customers best interests in mind. We take pride in fixing things right the first time and using the highest quality parts in the industry. Thank you for taking the time to speak with us yesterday and explain your situation. Should you have any questions or need anything in the future please let us know.
Service Technician Team: Joshua G
Service: Garage Door Repair
Todd M....
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Very disappointed as called to schedule a new door and specifically asked if could do the type of swing out door - was told yes definitely but when technician got here he said they don’t do that. Wasted everyone’s time and 1/2 day work for bad information by person answering phone. Very disappointing experience.
Service: Install Garage Doors
Vincent Grecko
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Thieves!!!!!! Stay away from this company
hello Vincent... I'm not quite sure what warrants the comment "Thieves"? You had requested to have a motor replaced. Our technician came to your residence on 10/14 and determined that your garage is to far from the house and would not pick up the gateway signal. And to quote your feedback on 10/14, "Your tech was honest and told me what I wanted would not work!" We have a $69 service fee to come out to a residence, of which you were charged. On 10/15 I left a message with you advising that we were unable to perform service (but just able to give some HONEST advice) and would be refunding you the $69 service fee!! Does this warrant the comment "Thieves"?? regards, Bob Reynics Precision Door Service
Service: Garage Door Opener Install
Susan Kim
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
I give you FIVE stars. My Genie garage door opener stopped operating completely. I called on Monday requesting a service call. Your technician was at my house today, Tuesday at the appointed time, diagnosed the problem, installed a new part, reprogrammed my remote control, and was done in one hour! The technician was extremely polite and friendly and totally professional! It was a pleasure doing business with you.
Service: Garage Door Opener Repair
Product: Remotes / Keypad
Cynthia Ferraro
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Only one star, because the work was done in a timely manner, but the door doesn't work! I left it open while I was painting, & at the end of the evening I tried to close it many times! I then called both the technician & the offices, which told me that I had an appt. for Wed. between 12 & 4. NO ONE CAME! What good is a warranty if you don't stand behind it????
Dear Cynthia, I discussed this call with my service manager in Westchester and we did come out on Wednesday June 5th as promised and realigned the safety eyes. It appeared they had been hit out of place perhaps by a garbage can that we saw next to the safety eye. We repaired and realigned the eye and did not charge you, even though we do not consider this a warranty issue. Going forward please ensure that you do not hit the eyes as they are very sensitive.
Service: Garage Door Opener Install
Product: Remotes / Keypad
Customer Name
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
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Service: Garage Door Repair
Michael/ charles Aluko
? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.
Ben was excellent and competent with a very pleasant demeanor. However, your Yellow Pages ads were very misleading. The information indicates you carry "All major Brands" and "Lifetime Warranty." Neither of these are true, which is the reason I would not recommend Precision. I research products I wish to purchase and feel disappointed and mislead, particularly as a BBB business member. No stars.
Ruth, Thank you for taking my phone call. To review the discussion we had today. We do service all major brands but when my technician inspected your existing 18 year old Craftsman Motor we found that first it was inoperable due to a short circuit. Additionally, it was 18 years old, near the end if not past it's expected life cycle. We also noted that it was not UL325 compliant as it had no safety eyes. To repair this motor would have been throwing good money after bad. That is why my technician Ben recommended replacement. As for the Warranty, we will give lifetime warranties on garage door repairs and not motors. However, I have extended the manufacturer warranty to you from their standard to a lifetime warranty guaranteed by Precision Door. Once again thank you for taking my phone call, it is important for me and my company to receive comments, both good and bad. It will enable me to improve my company and staff as well as ensure our longevity.
Service: Garage Door Opener Repair
Product: Belt Drive Garage Door Opener
Licenses
Westchester County Home Improvement License#WC-24193-H11
Putnam County License
#PC7348