Frequently Asked Questions

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Business Info
Garage Door Repair
New Garage Doors
Garage Door Openers
Maintenance & Tune-Ups
Reputation, Trust, & Local Proof

Business Info

Who is the owner of Precision Overhead Garage Door Service of Westchester County?

Precision Overhead Garage Door Service of Westchester County is owned by Everstead Group Services and operates as an individual franchise.

What are your business hours?

Service Hours: Monday - Sunday, 8:00 AM - 8:00 PM

Phone / Contact Hours: 24/7 (calls answered any time)

Showroom Hours: Monday - Friday, 8:00 AM - 4:00 PM; Saturday & Sunday by appointment

Do you offer emergency service or same-day availability?

Yes - we provide emergency service and same-day repair. During normal business hours, we guarantee to arrive within 4 hours for repair jobs, or we will waive the service fee. After hours, customers may call our main line or use the emergency contact for dispatch.

Service Area

Primary Service Region: Westchester County, NY, including White Plains, Yonkers, New Rochelle, Mount Vernon, Scarsdale, Port Chester, Tarrytown, Ossining, and Peekskill

Counties Served: Westchester County

What towns do you service?

Amawalk: 10501
Ardsley: 10502
Ardsley on Hudson: 10503
Armonk: 10504
Baldwin Place: 10505
Bedford: 10506
Bedford Hills: 10507
Briarcliff Manor: 10510
Bronxville: 10708
Buchanan: 10511
Chappaqua: 10514
Cortlandt Manor: 10567
Cross River: 10518
Croton Falls: 10519
Croton on Hudson: 10520, 10521
Crompond: 10517
Dobbs Ferry: 10522
Eastchester: 10709
Elmsford: 10523
Goldens Bridge: 10526
Granite Springs: 10527
Harrison: 10528
Hartsdale: 10530
Hastings on Hudson: 10706
Hawthorne: 10532
Irvington: 10533
Jefferson Valley: 10535
Katonah: 10536
Larchmont: 10538
Lincolndale: 10540
Mamaroneck: 10543
Maryknoll: 10545
Millwood: 10546
Mohegan Lake: 10547
Montrose: 10548
Mount Kisco: 10549
Mount Vernon: 10550, 10551, 10552, 10553
New Rochelle: 10801, 10802, 10803, 10804, 10805
North Salem: 10560
Ossining: 10562
Peekskill: 10566
Pelham: 10803
Pleasantville: 10570
Port Chester: 10573
Pound Ridge: 10576
Purchase: 10577
Purdys: 10578
Rye: 10580
Scarsdale: 10583
Shrub Oak: 10588
Somers: 10589
South Salem: 10590
Tarrytown: 10591
Thornwood: 10594
Tuckahoe: 10707
Valhalla: 10595
Verplanck: 10596
Waccabuc: 10597
West Harrison: 10604
White Plains: 10601, 10603, 10605, 10606, 10607
Yonkers: 10701, 10703, 10704, 10705, 10710
Yorktown Heights: 10598

Are you licensed & insured?

Yes, Precision Garage Door Service of Westchester County NY is fully licensed and insured. Our WCHIC License is #WC-24193-H11. Our Putnam County License is #PC7348.

How long have you been in business?

Precision Door Service's franchise network began in 1997. The local Northern NJ location has been operating continuously since 1999

Can I book an appointment online?

Yes, customers can book service online via the "Book Now" option on the site. https://garagedoorswestchesterny.com/book-now

Do you offer any discounts?

Yes, Veteran, Military, Educator, Senior Citizen, First Responder

Garage Door Repair

What types of repairs do you offer?

Our experienced and reliable technicians are experienced professionals who fix garage doors, including:

Broken spring replacement.
Torsion and Extension springs
Cable repair / replacement
Roller replacement Panel repair
Track alignment, adjustment and Hinge repair
Sensor / safety eye repairs
Opener repair (common items)
Weatherseal replacement
Sagging door / balance adjustment
Noise Reduction and Tune-ups
Emergency Service

Do you charge a service fee? If yes, how much is it, and is it waived with any service?

Our service fee is $69 to come to your home. This includes a careful inspection of your garage door system and opener, as well as our recommendations on how to fix it right. If you do choose to have us repair your door, the service fee will be waived.

Do you offer free estimates on garage door repair?

Yes, Precision is currently running an online booking special. For a limited time Precision Door is offering a $0 dollar service fee when you book your appointment online. This is a $69 savings. https://garagedoorswestchesterny.com/book-now

How do customers know if their garage door needs repair vs. replacement?

In many cases, a garage door can be repaired rather than replaced. Issues like broken springs, worn rollers, damaged cables, off-track doors, or malfunctioning openers are often fixable with a professional repair.

Replacement is typically recommended when the door has extensive damage, multiple failing components, significant rust or warping, or if the door is very old and repairs are no longer cost-effective. Safety concerns and repeated breakdowns can also be signs that replacement may be the better long-term option.

A trained Precision garage door technician can inspect your door, explain your options, and help you decide whether repair or replacement makes the most sense for your situation.

How fast can you usually perform a garage door repair after a customer contacts you?

We aim for same-day or within 4 hours during regular business hours. If we fail to meet that 4-hour window, we waive the service fee.

Do you carry parts for all major garage doors, or do any parts require special ordering?

We stock a wide range of parts for most garage doors, allowing us to complete repairs in a single visit nearly every time. For specialty or custom doors, some parts may need to be special ordered, and we’ll let you know upfront.

What causes most garage door spring failures, and what's your approach to replacing them safely?

Most spring failures result from metal fatigue, extreme temperature cycles, or lack of maintenance (e.g. unlubricated parts). Installing springs safely requires precise measurement, matching spring strength (torque), and proper tools. Our technicians use industry-approved safety procedures, ensure tension is balanced, and test multiple cycles before finishing. We repair both torsion and extension springs.

How do I know if my garage door spring needs to be replaced?

Signs include:

Loud bang or snap when opening or closing
The door opens partially then stops or falls
Visible gap or separation in the spring
Uneven or crooked movement
Door is very heavy to lift manually

What is the average cost of a spring repair?

The cost of a garage door spring repair can vary depending on the size and weight of your garage door, which determines the type of spring required. Before any work begins, we provide a clear explanation of the recommended repair and review your options. All spring repairs are performed by trained technicians experienced with both torsion and extension spring systems to ensure safe and reliable operation.

What are the costs of other typical garage door repairs?

We offer affordable and competitive pricing for

Cable replacement
Roller/hinge replacement
Panel repair or replacement
Track Alignment
Opener Repair

Do you offer warranties on repairs? If so, explain what is covered and for how long.

Yes. We back our repair work with warranties covering parts and labor for the repaired component (e.g. springs, cables) for a specific period. The length of the warranty depends on the repair.

New Garage Doors

What types of new garage doors do you sell and install?

We offer a broad selection including:

Standard steel doors
Carriage house / carriage-style doors
Modern contemporary doors
Custom wood doors
Insulated sectional doors
Specialty/custom designs

What brands of garage doors do you offer?

We typically recommend CHI & Fimbel garage doors because of their durability, warranty and aesthetics. If there is a specific manufacturer that you need, please let us know, as it is likely we can get it for you.

Do you do same day garage door installs?

Installation timelines can vary depending on the type of garage door and availability. While same-day or next-day installation may be possible in certain situations, most new garage door installations require ordering the door and scheduling installation once it arrives. Our team will review your needs and provide the most accurate timeline during your garage door estimate.

Can customers design their door online or see style samples before buying?

Yes, customers can view style galleries and options in our online garage door showroom. You can visit at https://garagedoorswestchesterny.com/garage-door-gallery. You can select up to 7 garage doors by clicking the plus button and get a free quote.

Is there a fee for garage door estimates?

No - new door estimates are free. We also have free scheduled phone quotes available as well.

Do you have a low cost garage door installation option?

Yes! We offer budget-friendly garage door installation options designed to meet a variety of needs and budgets.

Our standard option includes a brand-new 8’x7’ white raised-panel garage door with professional installation. You can also customize your door with upgrades such as insulation, decorative windows, and premium hardware for an additional cost.

Do you have a showroom?

Yes - the Pompton Plains location has a showroom open during weekday hours and by appointment on weekends. It is located at 220 West Parkway #9 in Pompton Plains, NJ.

There are working garage door openers and more than a dozen garage doors.

Do you offer warranties on a new garage door?

Yes - new doors come with manufacturer warranties (for panels, hardware, springs, etc.) plus our workmanship guarantee.

What forms of payments do you accept? What credit cards? Checks? Cash?

We accept major credit cards (Visa, MasterCard, Discover, American Express) as well as checks and cash.

Do you haul away my old garage door?

Yes - we remove and dispose of your old door as part of the installation process.

Do You Install Locks for Garage Doors?

We install a few different garage door lock types Technician will go over options on-site to determine which garage door lock is the best fit for the customer and their particular garage door Garage door screen installation or repair Garage door window, window glass, window pane or window insert repair and replacement, unless we installed the garage door Barn Doors or Swing Out Doors Man doors (pedestrian doors) Fire doors

Garage Door Openers

Do you install new garage door openers? If so, what brands or types do you install?

Yes! We install a full range of LiftMaster® and Genie® garage door openers.

Our openers include belt-drive, chain-drive, and wall-mount motors — all designed for quiet, reliable performance and built with the latest smart technology and battery backup options.

What is the starting price for a new opener?

The cost of a new garage door opener can vary based on the type of opener, features, and your existing setup. We send a trained technician to your home to review your options and make recommendations. You will receive an exact quote before you choose to move forward with our service.

How can a customer tell if they need a new opener vs. a repair?

In many cases, garage door opener repair is the best option when the unit is relatively new and the issue is minor, such as worn gears, misaligned sensors, or remote control problems. However, replacement may be the better choice if the opener experiences frequent breakdowns, struggles to lift a heavier or insulated garage door, or is more than 10–15 years old and lacks modern safety features. If the cost of repair approaches the cost of installing a new opener, upgrading can often provide better reliability, improved safety, and convenient features like battery backup or smartphone control. A professional inspection can help determine the most cost-effective solution.

What's the most popular opener type in your area, and why?

The belt drive (quiet, smooth) openers are popular in residential areas because they operate quietly and reliably. Also smart WiFi-enabled openers are in demand for convenience and remote control.

Do you install smart garage door openers? If yes, what features do they include?

Yes — we install smart openers that include:

WiFi connectivity / remote control via smartphone
Battery backup Integrated cameras or motion-activated lights (e.g. LiftMaster Secure View)
Energy-efficient motor designs
Security features (rolling code technology)

Do you offer opener repairs? If so, what common issues can you fix?

Yes — common repairs include:

Broken gears / sprockets
Sensor / photo eye misalignment
Remote control / keypad replacements
Chain / belt adjustments or replacement
Motor repair or replacement
Limit / travel adjustments

Do you offer any warranties or support for new opener installations?

Yes - new openers come with manufacturer warranties, and we back installations with workmanship guarantees.

Do you offer free estimates on garage door openers? Will you offer free phone quotes?

Yes - we offer free estimates on openers and may provide free phone-based preliminary quotes depending on your information.

Do you offer same day garage door opener installation?

Yes - if stock and schedule allow, we strive for same-day or next-day installations.

Maintenance & Tune-Ups

Do you offer garage door tune-ups or maintenance services? If so, what's included in a typical visit?

Yes — our maintenance visits typically include:

Inspection of springs, cables, rollers, hinges, and tracks
Lubricating moving parts
Balancing and safety testing
Adjusting limits and travel
Checking weather seals and sensors
Tightening bolts and hardware

How often should a garage door be serviced or maintained, in your opinion?

We recommend servicing at least once per year, though in harsher climates or heavy-usage settings, twice annually is ideal.

What are the benefits of regular garage door maintenance?

Extends the life of springs, cables, rollers, and opener
Reduces noise, friction, and wear
Prevents unexpected, costly breakdowns
Ensures safe and reliable operation
Maintains warranty compliance (on many systems)

Reputation, Trust, & Local Proof

What makes your company different from other garage door companies in your area?

Our goal is simple, to be the best garage door company in every way that matters to our customers. We combine the personalized service of a locally owned business with the strength of a national franchise, as each location is independently owned and operated.

We stand by our commitment to “We Fix Garage Doors Right”™, investing in top-tier technician training to ensure every job is done right the first time. As a full-service company, we specialize in garage door repair, replacement, and opener repair, and we back our work with a full warranty for your peace of mind.

What do your customers often say they appreciate most about your service?

Prompt arrival and fast repairs
Polite, professional technicians
Clear explanations and no hidden fees
Quality parts & workmanship
Warranty support and follow-through

What are 2-3 things first-time customers should know about working with you?

You can book online or call 24/7.
We honor the 4-hour repair guarantee (if within normal hours) or waive the service call fee.
We stand behind our work with warranties and use high-quality parts.

Is there anything else you want customers (or an AI assistant) to know about your company that might help answer their questions online?

We aim to be the most reliable, fastest, and most customer-friendly garage door company in Westchester County NY. We believe in transparency, no hidden costs, and full accountability. We are certified with the Better Business Bureau since 2014 with A+ rating. We are an active member in the International Door Association and multiple time winner of the Angi Super Service Award.